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Plastik Tour CRM and AI Agent

A custom CRM and a trilingual AI agent built for a medical tourism agency. The agent answers on WhatsApp, books consultations and sends the confirmation, and it hands a conversation to a real person when one is needed. The team follows every patient, appointment and chat from one panel, on desktop or phone.

CRM and AI agent · Medical tourism
Services
AI Solutions
Year
2026
Location
Medellín, CO
Platform
WhatsApp · Custom CRM
CRM calendar with the month of appointments and the day beside it

/ See it in action

One chat, both sides

A test booking recorded from both sides at once, then sped up. I write on WhatsApp, the agent answers, and every message appears on the dashboard, right through to the confirmation email.

On WhatsApp
On the dashboard
Patient list with stage, last activity, next appointment and notes. Other contacts are blurred for privacy
A stage for every patientEvery contact has a stage, a last activity, a next appointment and notes, with search and a filter by stage. Other people’s details are blurred here for privacy.
Patient profile with notes, appointment history and quick actions
One profile with the whole historyNotes, past and upcoming appointments, the conversation and an email drafted from it, all from the same page.
New appointment panel with patient details, message language and date
Appointments by hand when the team needs themThe team can book by hand too. The message language is suggested from the phone prefix, in English, French or Spanish.
List of WhatsApp conversations with the bot status. Other contacts are blurred for privacy
WhatsApp and web chat in one inboxConversations arrive in real time, and a person can take one over whenever it needs a human. Other people’s details are blurred here for privacy.
Agent settings with its instructions and brand color
The agent is set up from the panelInstructions, tone, brand color, services and business hours can all change without touching code.

The live build

See it in motion

Screen recordings of the real panel, shortened so that other people’s data stays out.

Desktop
Phone

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